Kunming Useful Numbers
According to the “Regulations of the People’s Republic of China on Government Information Disclosure” (hereinafter referred to as the “Regulations”), government agencies are required to disclose or provide government information that they produce or obtain in the course of performing their duties, except for information that is legally exempt from disclosure. To improve government information disclosure services, our office has compiled the “Kunming Municipal Bureau of Culture and Tourism Government Information Disclosure Guide” (hereinafter referred to as the “Guide”). Citizens, legal persons, and other organizations seeking government information disclosure services are advised to read the “Guide.” If there are changes in government information disclosure, the “Guide” will be promptly updated and explained.
I. Government Information Disclosure Agency
- Agency Name: Kunming Municipal Bureau of Culture and Tourism
- Office Address: 4th Floor, Building 8, Municipal Administrative Center, No. 1 Jinxiu Street, Chenggong District, Kunming City
- Office Hours: Monday to Friday, 9:00-17:00 (excluding holidays; seasonal office hour adjustments will be announced)
- Postal Code: 650500
- Contact Phone: 0871-65311101
- Fax Number: 0871-65352953
- Email: swgtjbgs@163.com
The above information provides contact details and operational guidelines for citizens, legal persons, and other organizations applying for government information disclosure from the Kunming Municipal Bureau of Culture and Tourism. For more details regarding government information disclosure, please refer to the “Kunming Municipal Bureau of Culture and Tourism Government Information Disclosure Guide.”
These details will be updated and adjusted in accordance with legal requirements to ensure the timeliness and accuracy of disclosed information.
Here is the translated table:
| Name | Phone | Service Coverage | Service Availability | Live Service Hours | Voice Message/Self-Service Query |
|---|---|---|---|---|---|
| Kunming Municipal Government Service Hotline | 12345 | Administrative inquiries, complaints, suggestions, reports within Kunming administrative area | 24/7 | 24/7 | Voice messages and self-service queries available 24/7 |
| Market Supervision Complaint Hotline | 12315 | Market supervision complaints, reports, inquiries within Kunming administrative area | 24/7 | 24/7 | Voice messages available 24/7 |
| Health Hotline | 12320 | Policy interpretation, health consultation, smoking cessation, psychological assistance, expert hotline, complaints, suggestions | 24/7 | None | Not available |
| Legal Aid Hotline | 12348 | Legal aid, legal consultations for citizens | 24/7 | None | Not available |
| National Highway Emergency Rescue Hotline | 12122 | Highway accident emergencies in and out of Kunming | 24/7 | None | Not available |
| Kunming Housing Provident Fund Hotline | 12329 | Housing provident fund inquiries, suggestions, complaints within Kunming administrative area | 24/7 | 24/7 | Voice messages and self-service queries available 24/7 |
| Yunnan Human Resources and Social Security Consultation Hotline | 12333 | Employment, social insurance, social security card, labor relations, wage benefits, legal consultations, etc. | 24/7 | None | Not available |
| Women’s Rights Service Hotline | 12338 | Legal, marriage, family, psychological, education consultations for women and children, complaints related to women and children’s rights violations | 24/7 | None | Self-service queries available 24/7 |
| Meteorological Hotline | 12121 | 24-hour weather forecasts for Kunming and various cities, tourism weather | None | None | Self-service queries available 24/7 |
| Traffic Safety Service Hotline | 12123 | Business consultations, information queries, complaints, appointments, online platform user information registration/change | Weekdays: 8:30-12:30, 14:00-18:00 | 24/7 | Self-service queries available 24/7 |
| Yunnan Taxation Service Hotline | 12366 | Tax-related inquiries, taxation services complaints and reports, tax queries | 24/7 | 24/7 | Self-service queries available 24/7 |
| Yunnan Litigation Service Hotline | 13268 | Litigation consultations, case inquiries, complaints, suggestions | Weekdays: 8:00-11:20, 14:00-18:00 | 24/7 | Self-service queries available 24/7 |
| Civil Aviation Service Quality Supervision Hotline | 12326 | Complaints and reports regarding airlines, airports, online sales platforms | Weekdays: 8:00-12:00, 13:00-17:00 | 24/7 | Self-service queries available 24/7 |
| Yunnan Power Grid Electricity Service Hotline | 95598 | Electricity service consultations, complaints, suggestions, reports, faults, reconnection after disconnection, new energy and market transactions | 24/7 | 24/7 | Self-service queries available 24/7 |
| Yunnan Airport Service Hotline | 96566 | Flight inquiries, airport information, lost and found queries, complaints, suggestions | 24/7 | None | Not available |
| Kunming Water Company Service Hotline | 96106 | Water fee inquiries, shortages, waterless situations, account queries | 24/7 | 24/7 | Self-service queries available 24/7 |
| CNPC Kunlun Gas Customer Service Hotline | 96107 | Consultations, inquiries, applications, repairs, complaints, suggestions, commendations | 24/7 | None | Not available |
| Kunming CR Gas Service Hotline | 96558 | Natural gas supply and related services in Chenggong, Jinning, Dongchuan, Yangzonghai Resort, Luquan, Yiliang, Xundian, etc. | 24/7 | None | Not available |
| Kunming Public Transport Group Customer Service Hotline | 96188 | Route inquiries, operational consultations, service quality feedback, charter services | Weekdays: 7:00-21:30, Holidays: 7:00-21:30 | 24/7 | Self-service queries available 24/7 |
| Kunming Transportation and Port Development Center | 96108 | Taxi and ride-hailing complaints and consultations, service inquiries, lost and found, dispatch services, inspections | 24/7 | None | Not available |
| Kunming Metro Service Hotline | 96596 | Complaints, inquiries, suggestions, assistance within Kunming Metro operating area | 24/7 | None | Not available |
| Kunming Broadband Network | 96599 | Fault repairs, service inquiries, new installations, tariff inquiries, complaints, suggestions, reports | 24/7 | 24/7 | Self-service queries available 24/7 |
This table categorizes and translates the information regarding various service hotlines in Kunming, including their names, phone numbers, service coverage, availability, service hours, and available service types (live service or voice message/self-service queries).
